After-Sales Service
At Wedogy, we are committed to providing exceptional after-sales service to ensure our business partners are completely satisfied with our products. As a leading manufacturer and international exporter of pet products, we understand the importance of reliable support and effective solutions for our B2B clients, including small pet product businesses, product buyers, and distributors.
Why Choose Wedogy After-Sales Service
Our customer service team is dedicated to providing prompt and effective assistance.
Reliable Support
Our customer service team alway want to solve the problem and make it better.
Quality Commitment
We are committed to maintaining the highest standards of quality and customer satisfaction.
Peace of Mind
Our comprehensive after-sales service ensures that you can purchase with confidence, knowing that we are here to support you.
Soft Process
We strive to make returns, exchanges, and warranty claims as easy as possible.
Our After-Sales Service Includes:
1. Product Warranty
We stand by the quality of our products, including dog harnesses, collars, and leashes. All Wedogy products come with a warranty against manufacturing defects. If you encounter any issues with your product, please contact our customer service team to initiate a warranty claim.
- Warranty Period: 1 year from the date of purchase
- Covered Issues: Manufacturing defects, material defects, and workmanship issues
- Non-Covered Issues: Normal wear and tear, misuse, and damage caused by improper handling
2. Returns and Exchanges
If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please follow the steps below to initiate a return or exchange:
- Step 1: Contact our customer service team within 30 days of receiving your order.
- Step 2: Provide your order number, the reason for the return or exchange, and any relevant photos of the product.
- Step 3: Our team will provide you with a return authorization and instructions on how to return the product.
- Step 4: Once we receive the returned product, we will process your refund or exchange promptly.
3. Customer Support
Our dedicated customer support team is here to assist you with any questions or concerns you may have about our products. We strive to provide timely and helpful responses to ensure your satisfaction.
- Email: info@wedogy.com
- Phone: +86-020-8666798
- Operating Hours: Monday to Friday, 9 AM to 6 PM (China Standard Time)
4. Replacement Parts
If you need replacement parts for your Wedogy products, we offer a range of spare parts to help extend the life of your items. Contact our customer service team to inquire about the availability of replacement parts and how to order them.
5. Customization and Adjustments
For custom products, we understand that adjustments may be necessary. Our team is available to assist you with any modifications or adjustments needed to ensure your product meets your specific requirements.
Common After-Sales Issues and Solutions:
Issue 1: Product Defects If you find a defect in your product, please contact our customer service team with details and photos of the defect. We will assess the issue and provide a replacement or refund as appropriate.
Issue 2: Size or Fit Problems If the product does not fit your pet as expected, contact us to discuss possible solutions. We may offer an exchange for a different size or provide advice on adjustments.
Issue 3: Shipping Damage If your product arrives damaged due to shipping, please notify us immediately. Provide photos of the damaged packaging and product so we can file a claim with the shipping carrier and send you a replacement, or ship in the next order.
Issue 4: Missing or Incorrect Items If your order is missing items or you received the wrong products, contact our customer service team. We will correct the issue by sending the missing items or providing a return label for incorrect items and shipping the correct products.