FAQS from WEDOYG
General Questions:
What types of pet products does Wedogy offer?
Wedogy specializes in a wide range of pet products including dog harnesses, dog collars, and dog leashes. We also provide many other pet-related items to meet all your needs.
Can I get samples before placing a large order?
Yes, we offer samples so you can check the quality and design of our products before making a large order. Please contact us for more details on sample requests.
Can you help me handle the design?
Absolutely! We offer design assistance to help you create the perfect product. Our team can work with your ideas and requirements to produce a design that meets your needs.
How does Wedogy ensure the quality?
Quality is our top priority. We use high-quality materials and have strict quality control processes in place to ensure every product meets our high standards. We are committed to delivering only the best to our customers.
Service Questions:
What additional services does Wedogy offer besides pet product production?
Besides manufacturing high-quality pet products, Wedogy offers a range of additional services, including custom design, packaging solutions, and logistical support to ensure a smooth and efficient process from production to delivery.
Does Wedogy provide after-sales support?
Yes, we provide comprehensive after-sales support to assist you with any questions or concerns you may have after your purchase. Our customer service team is dedicated to ensuring your satisfaction.
Can Wedogy help me develop the product line?
Yes, we can help you develop your product line. Our experienced team can work with you to create new products and expand your offerings to meet market demands.
How does Wedogy stay ahead in the pet product industry?
Wedogy stays ahead in the industry by continuously innovating and improving our products. We keep up with the latest trends, use advanced materials and technologies, and listen to customer feedback to ensure we provide the best products and services.
Sales Questions:
What is the minimum order quantity (MOQ) for Wedogy products?
The minimum order quantity (MOQ) varies depending on the product. And our regular products are 20pcs per size per design. Please get in touch with our sales team for specific details on the MOQ for the items you are interested in.
What payment methods does Wedogy accept?
We accept various payment methods, including bank transfers, PayPal, and major credit cards. For large orders, we also offer payment terms. Please reach out to our sales team for more information.
Can I customize my order with my brand’s logo and packaging?
Yes, we offer customization options for your brand’s logo and packaging. Our design team can work with you to create personalized products that reflect your brand identity.
How long does it take to process and ship an order?
Processing and shipping times depend on the size and complexity of your order. Generally, it takes 2-4 weeks to process and ship an order. For more precise timelines, please contact our sales team.
What is Wedogy’s return and refund policy?
We stand behind the quality of our products. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order. We will work with you to resolve any issues, including returns and refunds.
Shipping Questions:
What shipping methods does Wedogy offer?
Wedogy offers a variety of shipping methods, including air freight, sea freight, and express delivery services. The choice of shipping method depends on your location, order size, and urgency.
How long does shipping take?
Shipping times vary depending on the destination and the shipping method chosen. Generally, air freight takes 5-10 days, sea freight takes 20-40 days, and express delivery takes 3-7 days.
Can I track my order during shipping?
Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number that you can use to monitor the shipment’s progress.
What are the shipping costs?
Shipping costs vary based on the destination, shipping method, and order size. Our sales team can provide you with a detailed shipping quote based on your specific order and location.